Ordering Information The following information covers our policies regarding shipping, returns and ordering. If you have questions not addressed here, you can reach us at sales@blessedmoon.com. You'll receive a response within 48 hours during business days. We have chosen to no longer list a contact phone number because we were getting bombarded with inappropriate phone calls. We were getting calls from prejudiced persons who believed their faith was the only way. Wholesale inquiries- we do not sell wholesale. Please note we are an internet-only business. We do not have a physical store and unfortunately cannot arrange for pick-ups. Thank you for your understanding. Mail Order If you wish to mail in an order using a money order or cashier's check, or if you wish to pay with credit card but you don't want to submit it online, please use our Mail Order Form. If you wish to place an order and pay with Paypal, you are welcome to place your order online and provide your contact e-mail address. We will send you a Paypal funds request for the total. We ship to confirmed addresses only. You can also mail in your order form with your contact e-mail address. If you have any questions, please contact us at sales@blessedmoon.com. Payment Methods All payments must be made in US Dollars. Credit Cards: Visa, Master Card, Discover, and American Express are accepted online. You can also use credit cards on our mail order form. Address verification and security number verification are used on all credit card orders. We do not accept international credit cards. Mail-in orders: cashier's checks and money orders can be used with our mail-in order form. Personal checks are accepted; however, the address must be printed on the check, and customers should allow 10 business days for the check to clear. Paypal: Customers wishing to use Paypal should use our online ordering form and choose Paypal as the payment Option. Please provide your contact e-mail address. We will then send a funds request through Paypal. Paypal payments will be accepted for confirmed addresses only. Blessed Moon will not process suspicious transactions. We report all fradulent and suspicious credit card and Paypal transactions to our state and federal authorities. Shipping Information Blessed Moon ships to the following locations: the United States, the US territories, and APO/FPO addresses. We do not ship to Canada or any other country. Certain items may not be shipped to certain states based on state law. Most items are shipped via USPS, Fedex or UPS, based on the weight and dimensions. All items are shipped via a ground service. Our shipping rates are based on the final total price of purchases made and paid for in the same transaction, excluding sales tax. Shipping rates are not negotiable. We do not ship to international forwarding services. Shipping Rates
Most orders are shipped within 48 hours of payment receipt. Standard ground delivery time is five to seven business days. Please allow for extra processing time during busy seasons, such as holidays. Sales Tax All Rhode Island residents must pay 7 percent sales tax on taxable items. Backorder Policy On rare occasions, an item may go out of stock before your order is received. If an item does go on backorder, we will notify you of the estimated ship date. We will send the rest of your order and leave the remaining item(s) on backorder, unless you request the backorder to be canceled. If the total dollar value of the item(s) on backorder is $5.00 or less, we'll automatically cancel the backorder and ask you to reorder the item(s) on your next order. We will not charge your credit card for an item that is on backorder before it ships. If you pay for your order with a cashier's check, money order or Paypal, we will hold on to your funds and then send the item(s) as soon as stock returns; if you wish to cancel your backordered item(s), the funds you paid will be counted as a store credit. If an item is backordered more than 30 days, we will automatically cancel it from your order. We will not charge any additional shipping costs for sending the backorders item(s), which will be sent as soon as the product comes back into stock. In extremely rare circumstances, an item may be discontinued by the manufacturer, publisher or vendor before we have a chance to take it off the website. If so, we will let you know right away and we'll unfortunately have to cancel the item(s) off your order. Warranty Information In the event you need warranty assistance with a product, please contact the product manufacturer or vendor. Warranty claims for defective products are handled by the company that created or manufactured the item. Shipping Damage In the event an item arrives damaged:
Return Information We understand that sometimes customers may need to return a product. Please follow the following guidelines if you wish to request a return:
Please note: Pursuant to current United States Postal Service regulations and other state and federal laws, we do not make any promises, guarantees or claims as to the effectiveness of any and all products sold in our auctions, Yahoo storefront, or eBay store for medicinal, health or occult purposes. The information provided for your reference is from historical/traditional uses and are intended to help you make informed decisions. No information provided or products sold are being offered as a perfect substitute for or complement to health care. Our mailing address is: Blessed Moon 1643 Warwick Ave PMB#258 Warwick, RI 02889 E-mail: sales@blessedmoon.com E-mail is ALWAYS the fastest way to reach us. We are in the office Mondays through Fridays. We are closed on all weekends, state and national holidays. sales@blessedmoon.com |